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- A digital locker will be provided for your personal belongings for the duration of your stay in the Spa. We recommend that you keep your valuables in the safe in your hotel room or at the main concierge desk. The Spa is not responsible for the loss of personal items.
- A robe, towels and slippers are provided. Our therapists are highly trained in correct draping procedures to ensure your complete privacy during treatments. Undergarments may be worn if preferred.
- We recommend you wear minimal jewellery.
- To preserve the tranquil environment please ensure mobile telephones are switched off within the Spa.
- Malliouhana Spa is an adult facility, although there are no age restrictions for use of the hair salon. Malliouhana Spa reserves the right to only permit persons under the age of 16 to use the facility if accompanied by a parent.
- Proper clothing and footwear are required attire for the fitness facility. We recommend loose, comfortable clothing for yoga, chi-gung and Thai massage.
- Our male/female therapists are professionally trained to handle both male and female guests. If you have a preference for either a male or a female therapist, please let us know. We will make every effort to accommodate your preference subject to availability.
- You are invited to arrive 15-20 minutes prior to your scheduled appointment to allow time to check in, change and enjoy our in-door and out-door relaxation areas prior to your appointment. You may wish to use the sauna, steam room or Jacuzzi which can enhance the therapeutic benefits of you treatment.
- Should you take one of the spa packages, we would be happy to assist you in customizing it to your personal needs. Please feel free to discuss this with us.
- In order to allow for other guests’ scheduled appointments, late arrivals may only be given the balance of the scheduled treatment time.
- All guests will be asked to complete a health intake form prior to their first treatment. Please advise us in advance if you have high blood pressure, a heart condition, physical ailments or disabilities, suffer from allergies, are pregnant or have any special needs.
- In appreciation of exceptional service, gratuities are welcome.
- Our intention is to be sensitive to your specific concerns and therefore we ask that you communicate your expectations with your therapist, both before and during the treatment.
- Any member of our staff will be delighted to assist you. We wish to ensure that your time with us is a completely relaxing and memorable experience
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